Salesforce News

Salesforce quietly rolled out two new standard invocable actions that bring voice capabilities straight into Flow: Speech to Text and Text to Speech. Until now, converting audio to text (or the reverse) inside Salesforce meant either building a custom LWC around the browser’s Web Speech API or wiring up an external service integration yourself. These new actions skip all of that. They are native, composable building blocks powered by Agentforce’s speech infrastructure, and they are ready to drop into any Flow without writing a line of code. In this post, you will learn what each action does, what inputs it expects, and a few things worth knowing before you build them into your automation. Where These Actions Are Available These actions aren’t just Flow actions. They are also available as Agentforce agent actions, and they aren’t available on every org by default. They are part of Agentforce’s Speech Foundations, which requires an Agentforce entitlement. You’ll find them on Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Usage is metered separately from other Agentforce consumption, billed through Flex Credits, so it’s worth keeping an eye on consumption once you start using these actions at scale. Convert Speech to Text Action Convert Speech to Text action transcribes spoken audio into written text using AI-powered speech recognition. It takes a Content Document ID as its required input. It means that the audio needs to already exist as a file in Salesforce before you can run it through this action. There’s also an optional Transcription Model parameter, which accepts one of two exact values: whisper-v3-turbo (the default) or elevenlabs-scribe-v2. This gives you a way to switch transcription engines depending on your accuracy or language needs, without changing anything else in your Flow. The output is a simple text variable containing the transcription, ready to use anywhere else in your Flow. Guidelines and Considerations Before building this action into your Flow, there are a few limitations worth knowing. The Speech to Text agent action isn’t supported in Government Cloud, so if you’re working in a regulated or public-sector org, this one’s off the table. It also consumes Flex Credits under its own dedicated Speech to Text usage type, so keep an eye on consumption if you’re planning to use it at scale. One important detail: this action returns a transcript only. It doesn’t store it anywhere automatically. If you need to keep the transcription, you’ll need to add that logic yourself. On the audio side, the action supports multiple languages and a solid range of common formats (MP3, WAV, FLAC, OGG/OGA, AMR, MPEG, and MPGA) with a maximum file size of 5 MB. It’s worth noting that it transcribes audio based on the primary detected language, and while mixed-language audio may work, it’s not guaranteed. If you’re planning to feed the resulting transcript into downstream Agentforce features, it’s worth double checking that the detected language is actually supported. And to be clear, this action transcribes, it doesn’t translate. Convert Text to Speech Action The Convert Text to Speech action does the reverse. It converts written text into natural-sounding spoken audio. Here are the input values of the action. Input Text: It is the text you want to convert to speech.Speed: It controls playback rate and the default is 1.0.Stability: It controls how consistent versus expressive the voice sounds. Lower values can produce more expressive speech, while higher values produce more stable speech output. The default is 0.5.Voice: It lets you specify which voice to use via its ID.File Output: It is a toggle (default False) that determines whether the action returns raw audio data directly or creates a Salesforce File you can attach to a record. It is useful if you want the generated audio to persist rather than just being used in the moment. By default, the output is returned in Base64 encoded format. However, you can set File Output to true to get the audio back as a Content Version ID instead (it creates an mp3 file). Considerations of Convert Text to Speech Action This action consumes Flex Credits through the Digital Wallet, based on the applicable rate card. Therefore, it’s worth tracking usage if you’re deploying it broadly. It’s also subject to an invocation limit of 100 requests per minute. Any requests beyond that will fail, so keep this in mind if you’re calling it from a high-volume automation. Example Here is a simple screen flow that lets the user type text, then converts it to speech, and then back to text again. This simple flow is just to show how these actions work. 1- Let’s add a screen element with a text field so that the user can type the text to convert. 2- The next element is a Convert Text to Speech action. The Input Text is the text the user typed in the first screen. Pay attention that File Output is set to true, which means the output will be a Content Version ID. 3- Since we need a Content Document ID (and not a Content Version ID) for the next element, we need to use a Get Records element. 4- Now that we have the Content Version record, we can find the Content Document ID. Let’s add a Convert Speech to Text action to transcribe the audio file. 5- Finally, let’s display the transcribed text and check if it’s the same text the user typed. Here is how it works: If you want to speak and transcribe text without using these actions, you can use this custom screen component instead. It uses the browser’s Web Speech API, which doesn’t require Agentforce and doesn’t cost anything. What If Your Audio Is Base64 and Not a File? There’s a similar action that converts Base64 audio data into text. You simply need to provide the Base64 audio and choose a Transcription Model (default is whisper-v3-turbo). The action then converts it to text. The post Standard Speech to Text and Text to Speech Actions in Flow appeared

About FTP Agency We bring the world’s most recognizable brands to life through immersive, mobile experiences that spark real human connection. Whether it’s a fashion launch, tech activation, beauty pop-up, or anything in between, we craft memorable, high-impact brand moments. Our work cuts through the noise with creative, strategic activations that leave a lasting impact. About The Role We’re are building out our Freelancer list with a focus on Producers based in LA, NYC, Miami and Austin. We are looking for detail-obsessed, hustle-friendly Experiential Producers to help plan and execute brand experiences, from pop-ups and campus tours to large-scale street activations. You’ll own projects end to end, including: scoping, budgeting, vendor wrangling, timelines, permits, onsite ops, and post-event wrap. The right candidate breathes our values – Transcend, Innovate, Egoless and Present – in everything they do. Experience with mobile activations using vehicles is a plus. What You’ll Do Pre-Production Build production timelines, runs of show, and checklists Source and manage vendors Build and maintain accurate production budgets Support permitting and compliance Coordinate creative deliverables Client & Internal Coordination Act as the quarterback across teams and clients – keeping projects, systems and stakeholders aligned and ensuring unparalleled communication and follow-through Partner with design, social/content, and account teams to keep everything on-brand and on-point Onsite Execution Take the lead on event ops, making sure every detail comes together perfectly—curveballs included Post-Event Collect key event metrics, organize photo and video highlights, and turn insights into recap decks and actionable takeaways for future tours How We Work Fast-moving, highly collaborative team that values proactive problem-solving Clear ownership with support from senior producers and check-in cadences Safety-first mindset and respect for community/venue rules Compensation $60-100/hr $750-1k per day for on-site event management + travel and lodging Requirements You Have 2-5 years in experiential/events/production, agency or brand side Experience owning project coordination from start to finish Strong organization and follow-through; you live in spreadsheets and checklists Clear, professional communication with clients and vendors. Willing to work early mornings, nights, weekends as needed Proficiency with Google Workspace; familiarity with GSuite/Monday/Hubspot or similar Extra Points (Nice to Have) Hands-on experience with mobile/vehicle activations (food trucks, step vans, trailers), including wraps, generator/power, parking plans, and DOT basics Knowledge of NYC/major-market permitting Basic Adobe/Canva skills Experience with generative Al Experience staffing brand ambassadors and training teams onsite Comfort with measurement tools (QR flows, foot-traffic counters, surveys) A valid driver’s license Benefits Competitive Medical, Dental & Vision insurance Paid vacation & sick time 401k matching Professional Development support Work from Home flexibility (up to 75 days per year) Bonus potential in addition to base salary compensation Weekend work stipend

WHY TEXTUS TextUs on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders. At TextUs, every team member is empowered to make a difference. Our collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures you have the resources and support to excel. Together, we’re building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders. As our Business Operations Analyst, you’ll play a key role in supporting the systems and processes that keep our business running smoothly. Reporting to the Revenue Operations Manager, you’ll partner with teams across Sales, Marketing, Customer Success, Finance, and Operations to improve workflows, maintain business systems, and ensure our teams have the tools and data they need to be successful. You enjoy solving operational challenges through technology, process improvement, and data. You’re naturally curious, embrace new tools, and are excited to explore how automation and AI can help teams work smarter and scale more efficiently. CORE RESPONSIBILITIES Business Operations & Systems Support Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization. Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools. Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience. Help evaluate and implement new technologies and workflows as the company grows. Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency. Reporting & Data Management Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams. Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives. Generate recurring and ad hoc reports that support business planning and decision-making. Business Systems & Integrations Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications. Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency. Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation. Employee Enablement Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation. Maintain internal documentation, process guides, and knowledge base resources. Deliver training and ongoing support to help employees effectively use business applications. WHO YOU ARE 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company. Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role. Familiarity with business applications such as HubSpot, NetSuite, or similar platforms. Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus. Strong analytical skills with the ability to identify opportunities for process improvement. Comfortable working cross-functionally and translating business needs into practical solutions. Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Curious, proactive, and excited to learn new systems and technologies. EMPLOYMENT DETAILS: Job Type: Full time Compensation Range: $70,000 – $85,000 Location: Remote / Denver HQ # of hires for this role: 1 Target Start Date: 3 weeks from offer date Reporting to: Manager, Revenue Operations By submitting your resume for this role – you consent to communication via text and email INTERVIEW PROCESS: Initial video call w. Recruiter – Topics: Culture, logistics Interview w. Hiring manager (Zoom video) – Topics: Culture, skills, role overview Salesforce Assignment Interviews w. Cross Functional team (Zoom video) – Topics: Culture, leadership, skills, role overview Rembrandt Assessment – allows TextUs to assess how your personality fits within the role and the TextUs culture Q&A w. CEO (Zoom video) – You will come prepared with questions about the role, team, product to ensure this role is the best fit for you. WHY SHOULD SOMEONE CHOOSE THIS ROLE AT TEXTUS? Information Systems are very important here at TextUs. From tracking our company’s high level KPIs down to individual case queues for our support team, we get to work with just about every team. We are a small team, so that means you will have the opportunity to learn about various aspects of Information Systems and see the impact of your work on a regular basis. We like to promote from within, so as the company grows, there is opportunity for advancement as well as continuing to help out our fellow team members. TEXTUS BENEFITS INCLUDE: Competitive pay Equity Health/Dental/Vision/Insurance 401K with company match Flex vacation policy Phone + Internet stipend Work from home stipend U.S remote first and headquartered in Colorado TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year. Belle trains and deploys a network of Community Health Workers — known as Belle Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action. The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love. Our mission: Bring Joy to Healthcare. Join us if our cause inspires you! About This Role As an Operations Supervisor in Atlanta, Georgia, you’ll drive growth, build a strong team, and create community impact in your designated market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. You’ll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You’ll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth. You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully. You’ll work mainly remote but need to be available in the service area to shadow the field and provide support. Key Responsibilities Team Leadership & Development Lead technician hiring and onboarding in partnership with centralized recruiting and training teams Conduct field-based shadowing and provide real-time coaching Facilitate technician check-ins and performance reviews Support technicians in meeting certification and compliance requirements Foster a connected and motivated team culture with ongoing engagement initiatives Provide proactive coaching on hospitality, documentation, attendance, and professionalism Operational Oversight Monitor KPI’s such as attendance, appointment fulfillment, and CSAT Ensure proper execution of Belle’s care model and scope of practice Manage documentation audits and follow up on quality concerns Track technician availability and support schedule optimization Report safety concerns, policy violations, or compliance issues as needed Collaborate with HR, Compliance, and Member Experience teams on escalations Requirements Qualifications Bachelor’s degree in Business, Healthcare, or a related field preferred Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal) Strong people leadership and coaching abilities Highly organized, tech-savvy, and action-oriented Excellent communication skills — clear, direct, and compassionate Familiarity with scheduling, attendance, or workforce tools is a plus Resides in Atlanta, Georgia and able to travel locally to support CHWs in the field (15-25% expected) Benefits Competitive compensation based on experience Incentive Bonus paid quarterly Health, Dental, and Vision Insurance Benefits 401k PTO, Sick, and Paid Holidays Opportunity for significant career growth and expansion of responsibilities Ability to reshape an industry and protect lives

Digital Marketing Manager Wish You Were Here Group Location: TBD Employment Type: Full-Time About Wish You Were Here Group Wish You Were Here Group is an internationally recognized hospitality company behind some of the industry’s most celebrated restaurants, cafés and lifestyle destinations. Our brands create memorable experiences through exceptional hospitality, design, food and culture. As we continue to expand across the United States and internationally, we’re looking for an ambitious digital leader to build the next chapter of our digital growth. The Opportunity We are seeking an experienced Digital Marketing Manager to lead the digital marketing strategy across our entire portfolio of brands. Reporting directly to senior leadership, this role will own our digital ecosystem—from paid media and CRM to websites, SEO, analytics, reservations, online ordering and guest acquisition. You’ll work alongside our Senior Marketing Manager, Social Media Manager, creative team, agency partners and restaurant leadership to develop digital strategies that drive measurable revenue growth while maintaining the premium positioning of each brand. This is a highly strategic, commercially focused leadership role suited to someone who loves combining creativity, technology and data to build best-in-class hospitality brands. Key Responsibilities Digital Strategy & Growth Develop and execute the Group-wide digital marketing strategy across all brands. Drive guest acquisition, retention and lifetime value. Build annual digital marketing plans aligned with business objectives. Identify emerging digital trends, technologies and opportunities. Develop scalable systems to support future openings and expansion. Paid Media Lead all paid advertising including: Meta Google YouTube TikTok Display & Remarketing Responsibilities include: Budget planning Campaign strategy Audience development Creative testing Conversion optimisation Attribution modelling Performance reporting Own KPIs including: ROAS CAC CPM CPC Conversion Rate Revenue Generated Website & SEO Own the digital experience across every Wish You Were Here Group website. Responsibilities include: Website strategy UX optimisation Conversion optimisation Local SEO Technical SEO Landing page creation Online booking optimisation Speed and performance improvements Work closely with designers and developers to continually improve the customer journey. CRM & Email Marketing Lead all customer lifecycle marketing including: Guest acquisition Welcome journeys Loyalty campaigns Birthday campaigns VIP communications Win-back campaigns Automated guest journeys Database segmentation Personalised marketing Increase customer retention through sophisticated lifecycle marketing. OpenTable & Uber Eats Performance Own the digital growth strategy for our exclusive third-party partners: OpenTable Reservation optimisation Profile management Featured experiences Promotional campaigns Guest acquisition initiatives Analytics and reporting Uber Eats Marketplace optimisation Sponsored listings Promotional campaigns Photography optimisation Menu performance Delivery growth strategies Customer acquisition Sales reporting Partner directly with OpenTable and Uber Eats account teams to maximise visibility and revenue opportunities. Analytics & Business Intelligence Develop meaningful reporting that helps leadership make better business decisions. Track: Digital revenue Website traffic Customer acquisition Campaign performance Booking conversions Online ordering performance Email marketing Paid media Customer retention Create weekly, monthly and quarterly executive dashboards with clear recommendations. Marketing Technology & AI Evaluate and implement new marketing technology including: AI tools Marketing automation CRM improvements Attribution software Reporting platforms Audience insights Workflow automation Constantly seek efficiencies that improve performance while reducing manual work. Leadership Collaborate closely with: Senior Marketing Manager Social Media Manager Creative partners Photographers Videographers Designers Developers Restaurant General Managers Operations Ownership Help establish digital marketing best practices across the entire organisation while mentoring future members of the digital team. Qualifications 4+ years in digital marketing with increasing leadership responsibility. Multi-location hospitality, restaurant or lifestyle brand experience preferred Proven success managing significant paid media budgets. Expertise in Google Ads, Meta Ads Manager, GA4 and Looker Studio (or equivalent reporting platforms). Deep understanding of SEO, CRO and customer acquisition. Experience with CRM and lifecycle marketing platforms. Strong commercial and analytical mindset with the ability to translate data into action. Exceptional project management and stakeholder communication skills. Comfortable managing multiple brands and priorities in a fast-paced environment. What Success Looks Like Within your first 12 months, you will: Increase direct reservations and online orders across the portfolio. Improve return on paid advertising investment. Grow customer databases and increase repeat visitation. Enhance website conversion rates and organic search performance. Strengthen OpenTable and Uber Eats performance through strategic optimisation. Build scalable digital systems that support future restaurant openings. Deliver measurable growth in digital revenue while preserving the unique identity of each brand. Why Join Wish You Were Here Group? This is an opportunity to shape the digital future of one of hospitality’s most ambitious and design-driven companies. You’ll work across an exciting portfolio of brands, collaborate with an entrepreneurial leadership team, and have the freedom to build innovative digital strategies that create lasting business impact. If you’re passionate about hospitality, obsessed with performance marketing, and excited by the challenge of building world-class brands, we’d love to hear from you.

WHY DONUT STUDIOS? At New Engen, we help brands grow, not just bigger, but smarter. We’re a digital marketing agency that drives meaningful impact across the entire customer journey by integrating media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. Donut Studios is our in-house creative studio, purpose-built to craft high-performing, platform-native, and digital content for the world’s most ambitious brands. As a key part of New Engen’s suite of specialized solutions, alongside offerings like the Acorn Creator Suite – Donut Studios helps unlock breakthrough creative that drives results, fast. We’re a collaborative group of strategists, content creators, copywriters, editors, designers, account managers, and more who are all in on helping brands, and each other, thrive. We work hard, stay humble, and build with purpose. What You’ll Do We’re looking for an Account Coordinator to support one of our key enterprise client engagements. In this role, you’ll partner closely with Account Strategists, Project Managers, and cross-functional teams to help keep projects organized, client communication flowing, and creative work moving from brief to delivery. This is an ideal opportunity for someone early in their career who’s eager to build a strong foundation in account management while making an immediate impact. Support Strong Client Relationships Assist the Account Strategist with day-to-day client communication by preparing meeting materials, drafting status updates, tracking action items, and helping ensure every client interaction is thoughtful and organized. Keep Projects Organized Help maintain project documentation, account resources, client wikis, and internal trackers so teams always have accurate, up-to-date information. Support Creative Delivery Partner with Account Strategists and Project Managers to track deliverables across multiple campaigns, coordinate project intake, and help keep timelines on schedule. Stay One Step Ahead Monitor project progress, identify missing information, timeline risks, or potential blockers, and proactively communicate issues before they impact delivery. Champion Quality Review assets before delivery to ensure they meet project requirements, follow established processes, and are ready for client review. Collaborate Across Teams Work closely with Project Management, Creative Strategy, designers, copywriters, and production teams to keep communication clear, projects moving, and priorities aligned. Learn and Grow Every Day Build your knowledge of creative production, client services, and enterprise marketing while taking on increasing ownership and responsibility as you grow. What You’ll Need 1-2 years of experience in an account coordination, client services, marketing, or agency support role, preferably within a digital marketing, creative, or advertising agency. Strong organizational skills with the ability to manage multiple projects and competing priorities. Excellent written and verbal communication skills with a professional, client-focused approach. Exceptional attention to detail and a quality-first mindset. Experience working with project management platforms such as Asana or similar collaboration tools. A proactive attitude with the confidence to ask questions, solve problems, and follow through on commitments. Ability to thrive in a fast-paced, collaborative, remote environment while working across multiple time zones. Must reside or work within the Eastern Time Zone. Bonus Points If You Have Exposure to creative production, content, video, or design workflows. Experience with tools such as Frame.io, Figma, Airtable, Workfront, or Box. Familiarity with B2B, SaaS, technology, or enterprise clients. Experience supporting paid media, content marketing, or growth marketing programs. Internship or professional experience in digital marketing or creative production. SOME OF OUR PERKS Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D 401k – Employer match HSA – Employer contributes Flexible Vacation & PTO plan Paid Maternity / Paternity Paid Holidays Remote/Flex day schedule Laid back office environment The coolest team 😉 Fun company events & off-sites Salary Range: $50,000-$60,000 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely. New Engen is proud to have offices in Seattle, New York, and Northwest Arkansas, each one anchoring teams that drive creativity, collaboration, and culture. But great work isn’t limited to those zip codes. We also support a distributed team of remote employees across the country, giving people the flexibility to do their best work wherever they are. We currently hire full-time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin Let’s Build What’s Next Together — If you’re passionate about media and eager to make a meaningful impact with a team that’s all in, we’d love to hear from you. Important Notice About Job Openings Please be aware of fraudulent job postings, consulting engagements, solicitations, or employment offers from suspicious sources. These attempts are often designed to steal your personal information or trick you into paying fees for recruitment or training services. New Engen does NOT charge any application, processing, or training fees at any stage of the recruitment or hiring process. All legitimate job openings will be posted directly on our careers page, and all communication about these roles will come exclusively from Recruitment outreach, conducted via email through our ATS, Greenhouse, and never through unsolicited text messages or the @newengen.online domain. If you have any concerns about the authenticity of any message claiming to be from New Engen, please contact us immediately at peopleteam@newengen.com before taking any further action. We take your security seriously and are here to support you, ensuring your job search is a safe, positive experience.