Salesforce Agentforce Training
About This Course
The Salesforce Agentforce Training Course is designed to help users efficiently manage customer service operations using Service Cloud.
It covers core features like Case Management, Omni-Channel routing, Knowledge Base, and Service Console.
Participants will learn to deliver faster, personalized support across multiple channels.
Ideal for service agents and support teams aiming to boost productivity and customer satisfaction.
Requirements
- LWC Basics
Target Audience
- Customer Service Agents – frontline users handling cases, calls, and chats in Service Console.
- Team Leads/Supervisors – oversee agent performance, case queues, and reporting.
- Salesforce Administrators – manage configuration, workflows, and user setup.
- New Hires or Cross-Functional Staff– onboarding or transitioning into support roles using Agentforce.
